Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-certified-collision-repair.dentrepair-talk.com (hereafter referred to as ‘Mercedes Certified Collision Repair’ or ‘we’). We are dedicated to protecting your privacy and securing the personal data you share with us. This Privacy Policy details our practices regarding the collection, storage, access, and handling of personal information in adherence to various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in electronic documents
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Consumer Data Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Protection of Personal Information Act (POPIA) of South Africa

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Important Note: This policy does not cover third-party websites, applications, products, or services that you access through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides our interactions with users when:

  • You use our applications and services as an authorized user.
  • You visit websites linked to this Privacy Statement.
  • You communicate with us via emails, calls, or text messages/SMS.

Personal Data Collection

We collect various categories of personal data, including:

  • Account Information: This includes your username, email address, and password details required for account creation and login.
  • Payment Information: Details about your payment methods used for transactions on our platform.
  • Financial Information: Financial records related to payments or refunds processed through our systems.
  • Purchase Information: Data about products or services you have purchased from us, including order history and transaction details.
  • Mobile Device Identifiers: Unique identifiers assigned to your mobile device, such as IP addresses, device IDs, and mobile network information.
  • Location Data: Information about your geographic location when using our location-based services.
  • Feedback: Comments, reviews, or ratings you provide to enhance our services.
  • Social Media Information: If you choose to connect your social media accounts, we may collect data from these platforms as permitted by their privacy settings.
  • Product Information: Details about the products you view, search for, or purchase on our website.

We gather this data through direct user input, interactions with our platform, and automated technologies, such as cookies and similar tracking tools. Additionally, third parties may share personal data with us, but they are bound by their respective privacy policies.

Cookies

We employ cookies to enhance your experience on our website and for analytics purposes. Cookies are small text files stored in your browser that serve various functions:

  • Strictly Necessary: These cookies enable core features of our website, such as login sessions and language preferences.
  • Preference: They remember your choices, like language settings or display preferences.
  • Analytics: Used to track website usage and gather analytics data, helping us improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of non-essential cookies are set on their devices.

Retention and Deletion

We retain personal data for as long as necessary for the purposes it was collected or as required by law. Once the retention period ends or when the purpose is fulfilled, we securely delete or anonymize your data to ensure privacy.

Security Measures

Mercedes Certified Collision Repair implements robust security measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. We employ encryption for secure communication and engage reputable third-party processors who adhere to strict data protection standards.

Children’s Privacy

We do not intentionally collect or solicit personal data from children under the age of 18. If you believe we have collected such data by mistake, please contact us, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access and rectification of your data.
  • Erasure or deletion of your data.
  • Restriction or objection to the processing of your data.
  • Data portability, allowing you to transfer data from our systems to others.
  • The right not to be subject to automated decision-making or profiling.
  • Filing appeals or complaints with relevant supervisory authorities.

To exercise these rights or have any data-related inquiries, please contact our privacy team using the information provided below. We will respond in a timely manner and within the legal timeframe required.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page, and we encourage you to review it periodically to stay informed about our privacy practices.

Contact Information

For any questions, requests for data access or deletion, or complaints regarding this Privacy Policy, please contact us: